As the premier supplier to our client based in Switzerland, Swisslinx is looking for a highly motivated individual to take on a challenging role as an IT Support Engineer - User onboarding & provisioning for a 12-month contract.
The role also includes performing some technical support tasks, end user training and delivery of small projects within the Service Desk team as well as 20& to help support the IAM project. Training on IAM will be offered.
The Role :
- JML (Joiner / Mover / Leaver) of users with the creation / migration user accounts, desk setups / Moves, PC / Laptop /
VDI's builds / mobile device configuration - managing the end-to-end lifecycle of the request
End user engagement with IT equipment handover and sign-off and day 1 basic overview / training1st / 2nd level support of devices handed over to users with initial deep dive investigation in case of issueAsset management of all IT hardware and keeping inventory up to dateContinuous improvement and upgrades / rollouts for IT assets to latest hardware standardsWorking together with the IT and business teams to develop better and smoother onboarding solutionsCommunicate thoroughly and effectively with internal and external stakeholders around application and 3rd partysoftware account and access creation
Disposal of hardware / screens / devices to charity20% of the role would entail IAM support for the IAM projectTechnical Experience :
MS SCCM, PC / Desktop Builds, Windows 11, MS O365, Market Data (Bloomberg / Reuters)MS AD / MS Entra (user account management), Microsoft Exchange (add / remote / create mailboxes)Service Desk ITSM Tools (Jira)Basic Citrix / vSphere knowledge for creation of VDIsMobile iOS knowledgeOur minimum requirements include :
Education on degree level in Engineering, Computer Science or Information Technology (or equivalent)A minimum of 3 years of user IT experience with high level onboarding / user training skillsAnalytical Thinking and ability to bring new ideas to the teamExcellent interpersonal, time keeping and management skills with ability to delivery time critical tasksWell-structured person and eager to take ownershipFluent in English written and spokenAbility to work well independently and as part of a global teamOnsite 100%If you possess the above attributes, available to start a new position immediately and looking for a new challenge in an international environment, we look forward to receiving your application!
