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Technical Helpdesk

Central ParkingAdilswil, CH

30+ days ago

Job description

World market-leading access solutions are looking for motivated

Technical Helpdesk / 2nd Level (m / f / d), 100%

Your tasks

To strengthen the Technical Helpdesk, we are looking for a cheerful, motivated and flexible person who is used to working independently and supports the team, immediately or by arrangement. Through your quick and reliable troubleshooting, you ensure a high level of support for our customers, on-site if necessary.

Error analysis and elimination as part of 2nd level support (by phone, remotely, on site)
Installation, maintenance and support of active network components such as switches, routers, firewalls and VPN components
Database adjustments, database evaluations & support
Finding solutions, feasibility checks for customer requests
Support with IT projects (system integration, network integration, virtualization)
Commissioning of new devices / interfaces (example hosted services)
Training of internal employees (technicians, 1st level)
Application assistance, application support, software analysis and training for customers
Link between different departments (salesperson, project manager)
Main interface to GTS (SKIDATA Global Technical Support)

Your profile

Technical flair

Database knowledge (SQL)

Network infrastructure

Advanced know-how about Microsoft server / client architecture

Languages German, English, Italian (advantageous)

Hardware / electrical engineering knowledge is an advantage

Your future

An interesting, demanding and varied professional field in an international active company with future-oriented career opportunities

Pull of a market leader

Good training opportunities

Excellent working atmosphere in a young professional team

Exciting projects

Freedom that motivates

Home office options

Please note : this job description is translated from French.

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Technical Technical • Adilswil, CH