Data engineer • kriens
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Central Switzerland, we develop and manufacture micro-optical components and laser-based gas detectors with passion and care.They enable reliable data transmission and precise emissions measurement... Show more
Monitoring / Observability Engineer.You will work closely with development, infrastructure, and operations teams to ensure our systems are observable, reliable, and quickly diagnosable when issues ... Show more
Platform Engineer / DevOps Engineer OpenShift.Platform Engineer / DevOps Engineer OpenShift.Du möchtest eine moderne Cloud-Plattform nicht einfach betreiben, sondern deren Automatisierung, Stabilit... Show more
Du willst Systeme verbinden, Datenflüsse gestalten und Prozesse spürbar einfacher machen?.Als Integration Engineer bringst du Business, Data und IT zusammen.Du entwickelst moderne Integrationen, so... Show more
Sie begeistern sich für technische Produkte und möchten deren Weiterentwicklung über den gesamten Produktlebenszyklus aktiv mitgestalten? Bei uns übernehmen Sie Verantwortung für ein definiertes Si... Show more
Senior Network Engineer (m/w/d).Senior Network Engineer (m/w/d).Weil du den Unterschied ausmachst! Als kundenorientierte und überzeugende Persönlichkeit bist du für einige unserer Kunden die Anspre... Show more
Upload application merken An internationally operating technology-driven trading firm is looking for a Data Engineer to join its engineering team.The company develops and operates high-performance ... Show more
Du hältst das Fundament unserer IT am Laufen und bringst es weiter: Du betreibst und entwickelst die on-Premises Plattform des Kantons Luzern, von der Virtualisierung über die Container-Plattform b... Show more
Für die Verstärkung eines agilen Produktteams innerhalb eines Agile Release Train bei einem unserer Kunden in Luzern suchen wir eine erfahrene Senior Frontend-Entwicklungspersönlichkeit.Im Fokus st... Show more
The Swiss Ornithological Institute is a non-profit foundation dedicated to ornithology and the protection of birds.It monitors native birds, researches their way of life and advocates for threatene... Show more
Mit wem arbeitest Du zusammen?.Als Teil unseres Opacc Cloud Service Teams automatisierst und standardisierst du unsere Auslieferung der Services im Cloud Center.Du arbeitest mit unseren Projektleit... Show more
Zur Verstärkung unseres Teams, suchen wir eine/n leidenschaftliche/n.Konzeption, Implementierung und Betrieb von Cisco- basierten Netzwerk-Systemen (LAN / NAC / MPLS).Troubleshooting von Netzwerk- ... Show more
Data Engineer Data Mesh (all genders) 80 - 100%.Data Engineer Data Mesh (all genders) 80 - 100%.Bei uns weisst du genau, wofür du morgens aufstehst: Du machst Arbeit und Freizeit von Millionen Mens... Show more
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.If you're looking for an exciting opportunity to grow in a innovative environment, this could be the pe... Show more
Microsoft 365 Engineer (m/w/d).Microsoft 365 Engineer (m/w/d).Rocken® ist ein Schweizer Unternehmen mit dem Sitz in Zürich.Wir haben eine webbasierte Online- Plattform zur Jobsuche und Talentgewinn... Show more
Erstellung und Inbetriebnahme von Software und Konfigurationen im Bereich Pro-AV Systemlösungen (Steuerungen, Audio, Video, Unified Communications).Integration, Inbetriebnahme und Test von AV-Syste... Show more
Technical Support Engineer (electrical) (m/w/d).Technical Support Engineer (electrical) (m/w/d).Perlen Packaging ist ein dynamisches, innovatives und engagiertes Unternehmen, welches weltweit Folie... Show more
Für unseren Kunden aus der Versicherungsbranche in Luzern, suchen wir zwei motivierte:n und aufgeschlossene:n.Konzeption, Entwicklung und Weiterentwicklung moderner Frontend-Lösungen in einem agile... Show more
Für unseren Kunden, einen etablierten IT-Dienstleister (Managed Services Provider) mit namhaften Unternehmenskunden in der Zentralschweiz, suchen wir eine Verstärkung.Das Unternehmen plant, baut un... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
